Privacy Policy for Elara

Last Updated: December 29, 2025

Welcome to Elara ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By using Elara, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

1.1 Personal Information
When you create an account and use Elara, we may collect:
- Name and email address
- Phone number (for VoIP call functionality)
- Payment information (processed securely through third-party payment processors)
- Account preferences and settings (such as your preferred call time and timezone)

1.2 Voice Data
- Voice recordings during your journaling calls with Elara
- Transcriptions of your voice conversations
- Journal entries generated from your conversations

1.3 Automatically Collected Information
- Device information (device type, operating system, unique device identifiers)
- Usage data (app features used, session duration, interaction patterns)
- Log data (IP address, access times, pages viewed)
- Push notification tokens for delivering notifications

1.4 Mood and Analytics Data
- Mood indicators detected from your conversations
- Journaling streak and consistency data
- App usage patterns and preferences

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:
- To provide and maintain the Elara service
- To process your voice conversations and generate journal entries
- To send you daily call reminders at your scheduled time
- To track your journaling streaks and provide insights
- To process payments and manage your subscription
- To send important service updates and notifications
- To improve our AI and service quality
- To provide customer support
- To detect and prevent fraud or abuse

3. DATA STORAGE AND SECURITY

- Your journal entries and personal data are encrypted both in transit and at rest
- Voice recordings are processed securely and may be temporarily stored for transcription purposes
- We use industry-standard security measures to protect your data
- Your data is stored on secure servers with access controls

4. DATA SHARING AND DISCLOSURE

We do not sell your personal data. We may share your information only in the following circumstances:
- With service providers who assist in operating our service (e.g., cloud storage, payment processing, AI services)
- If required by law or in response to valid legal requests
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets (with notice to you)

5. THIRD-PARTY SERVICES

Elara integrates with the following third-party services:
- OpenAI for voice processing and AI conversations
- Payment processors for subscription management
- Cloud storage providers for data storage
- Push notification services for reminders

Each third-party service has its own privacy policy governing the use of your information.

6. YOUR RIGHTS AND CHOICES

You have the right to:
- Access your personal data and journal entries
- Export your journal data
- Delete your account and associated data
- Opt out of promotional communications
- Modify your call schedule and notification preferences
- Request information about how your data is used

To exercise these rights, contact us at support@elarajournal.com.

7. DATA RETENTION

- We retain your journal entries and account data as long as your account is active
- Voice recordings are processed and then deleted after transcription
- If you delete your account, we will delete your personal data within 30 days
- Some data may be retained for legal or legitimate business purposes

8. CHILDREN'S PRIVACY

Elara is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it promptly.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Sending you an email notification
- Displaying a notice in the app

11. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@elarajournal.com
Website: https://elarajournal.com

By using Elara, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.